ABOUT THIS POLICY
Awethu is committed to protecting the privacy of any personal information held about individuals in accordance with the applicable laws. “Personal information” is information about an identifiable individual or an individual who is reasonably identifiable, as defined by applicable law. Awethu has implemented measures to comply with its obligations under the relevant South African POPPI laws.
This policy applies to Awethu Group Pty Ltd (2016/024861/07) and its subsidiaries (“Awethu” or “we” “us” or “our”), and describes the way that Awethu collects, holds and discloses personal information about individuals. This policy forms part of our Terms and Conditions for the use of this website and other websites operated by us, which you should also read.
Privacy statements in relation to our websites and in relation to calls received by our Information line are also incorporated into this policy.
WHY DOES AWETHU COLLECT MY PERSONAL INFORMATION?
Awethu collects and holds your personal information to allow it to perform its business functions. For example, Awethu may collect your personal information to enable you to participate in an Awethu promotion, for the uses listed below or to allow Awethu to market its current and future products and services to you.
WHAT PERSONAL INFORMATION DOES AWETHU HOLD?
During the course of our business, we may collect personal information from you. If you are a customer of an Awethu distributor or franchise owner, we may also collect information about you from the distributor or franchise owner.
The types of personal information Awethu collects will depend on the nature of your dealings with Awethu and may (but does not always) include:
Date of birth;
Personal and/or work contact details (including phone/fax number/email address, business name and authorised representative name and contact details, address);
Your product preferences and purchase history;
Any information about you which you provide through promotions, competitions or customer surveys; and/or
Payment details (e.g. credit card number).
If necessary, Awethu may also ask you to provide it with additional personal information from time to time, including when you call our Consumer Enquiries line.
WHAT IF YOU DON’T PROVIDE AWETHU WITH THE PERSONAL INFORMATION IT REQUIRES?
If you can’t, or won’t, provide Awethu with the personal information it reasonably requires, Awethu may be unable to provide you with the information, goods or services you have requested.
HOW DOES AWETHU COLLECT MY PERSONAL INFORMATION ?
Awethu tries to collect personal information directly from you. That collection generally occurs when you:
Request information from, or have dealings directly with Awethu or one of its related companies;
Participate in a competition or trade promotion conducted by Awethu or one of its related companies;
Participate in a survey conducted by Awethu or one of its related companies;
Purchase tickets or merchandise from a website operated by Awethu or one of its related companies;
Access or request information from Awethu’s website or the website of one of its related companies; or
Provide information to Awethu’s customer service call centre.
In some circumstances, however, Awethu may also collect your personal information from other entities covered by this policy or third parties (including Awethu distributors or franchise owners), but where it does so, it will ensure that it acts in accordance with relevant privacy laws.
Awethu will such take steps as are reasonable in the circumstances (if any) to ensure that you are aware of the purposes for which it collects your personal information. Such notification may be from an Awethu distributor or franchise owner where your information is collected (for disclosure to, or on behalf of, Awethu) by such an entity.
HOW DOES AWETHU USE MY PERSONAL INFORMATION?
Awethu uses your personal information for the purpose for which it was collected, including (but not limited to):
Providing you with the Awethu goods or services you request;
Promoting and marketing Awethu’s current and future products and services (including to you);
Informing you of upcoming events, special promotions and offers, discounts and other matters which Awethu considers may be of interest to you;
Conducting research (including but not limited to client surveys) concerning Awethu’s current and future products or services;
Administering, reviewing and optimising the performance of Awethu’s distribution network (including allocating customers to distributors/franchise owners) and improving the effectiveness of any software used by the distribution network; and
IMPROVING THE OPERATION OR NAVIGATION OF AWETHU’S WEBSITE
Awethu may also use your personal information for other purposes which are related to those listed above and which will be made clear to you at the time Awethu collects that information, or for such purposes as may be required or permitted by law.
If Awethu uses your personal information for direct marketing purposes, all correspondence sent to you by Awethu will give you the opportunity to “opt out” of receiving any further direct marketing correspondence. If we use your personal information to send you any direct marketing communications, you have the right to request that we provide you with the source of that personal information. There is no fee for requesting this information. Unless it is impracticable or unreasonable to do so, we will provide you with the source of personal information.
AWETHU CONSUMER ENQUIRIES PRIVACY STATEMENT
Customer Service: Awethu will use the personal information you provide during Calls to assist in answering your query or addressing your complaint. This may include using information you provide to contact you following the Call in response to your query or complaint.
Quality: If your query or complaint relates to the quality of products or services provided by an Awethu stockist or distributor then the personal information may be used to address that issue with the stockist or distributor in question. Generally, it will not be necessary to identify you when the complaint is raised with the stockist and distributor. If it is necessary, we will seek your consent first.
Training: Awethu may use the recording of the telephone conversation for internal training purposes.
Verification: If you have a complaint in relation to the quality of Awethu products, then Awethu may retain the recording of the telephone conversation for verification purposes. Awethu may also disclose the recording to third parties, including its professional advisors, in order to address the complaint or any action you may take in relation to the complaint.
WILL AWETHU GIVE YOUR PERSONAL INFORMATION TO ANYONE ELSE?
In providing you with the information, goods or services you request, Awethu may be required to disclose your personal information to:
Awethu’s related companies;
Awethu’s consultants, contractors and service providers performing services including (but not limited to) promotions agencies, advertising agencies, legal and accounting services, credit reporting, mail-house, transport, prize providers, marketing, data analysis and processing and printing services; and/or Awethu distributors owners.
Which may operate or hold data in South Africa or in overseas countries which may include (but are not limited to) South Africa, the United States of America and Japan. If Awethu provides your personal information to such a party, Awethu generally requires the third party to protect your personal information in the same way Awethu does. Please note that South African law may not apply to some of these entities.
Awethu may also disclose your personal information to other third parties where it is required or permitted to under any applicable law.
IS MY PERSONAL INFORMATION SECURE?
Awethu takes reasonable steps to ensure personal information it holds about you is protected from risks such as misuse, interference, loss and unauthorised access, use, destruction, modification or disclosure.
No data transmission over the Internet is totally secure. As a result, any personal information you send to Awethu over the Internet (including via email) is sent at your own risk.
YOUR RIGHTS OF ACCESS AND CORRECTION
The accuracy of your personal information is important. Awethu takes reasonable steps to ensure personal information it holds about you is accurate, complete, up-to-date, relevant and not misleading. If you believe that any personal information Awethu holds about you is incorrect, please contact us on +27 XX XXX XXXX or email@example.com.
You have a general right to access the personal information Awethu holds about you. You may contact us on +27 XX XXX XXXX or firstname.lastname@example.org to request details of your personal information. Awethu can deny your request in some circumstances and if it does so, will provide you with written reasons for that denial. We will take reasonable steps to give access in a way that meets both Awethu’s needs and your needs.
While there is no fee for requesting access to the personal information Awethu holds about you, Awethu reserves the right to charge a reasonable fee for the preparation and provision of that information to you.
You also have the right to request the correction of personal information which Awethu holds about you. You may do so at any time by contacting our Information line on +27 XX XXX XXXX or email@example.com. Awethu does, however, reserve the right to refuse to correct your information in some circumstances. If Awethu refuses to correct any personal information about you, and subsequent agreement cannot be reached between the parties on this issue, you may request that a note or statement regarding the correction requested be attached to your personal information. We will not charge you a fee for requesting a correction to your personal information, correcting that information or for attaching a statement to your personal information (as relevant).
Even if you don’t submit such a request, if we are satisfied that, having regard to the reasons for which we hold your personal information, that personal information is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that information.
HOW DO I OBTAIN MORE INFORMATION OR LODGE A PRIVACY COMPLAINT?
Have any concerns or a complaint regarding Awethu’s privacy practices or its management of your personal information; or
Consider that we have breached the APPs, please contact our Information line on +27 XX XXX XXXX or firstname.lastname@example.org.
We acknowledge and take very seriously every privacy query and complaint that we receive. Awethu will endeavour to respond to you within 20 business days.
If you’re not satisfied with how we have handled your matter, you may wish to contact the Office of the South African Information Commissioner via the contact details listed at https://www.justice.gov.za/inforeg/.